SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing Exotic Skincare LLC for your skincare needs. Here's our policy regarding shipping, returns, and refunds.

Order Processing & Shipping

Orders are processed within 5 to 7 business days after payment confirmation, excluding weekends and holidays.
We offer standard and expedited shipping options. Shipping rates are calculated based on order weight and destination.
All orders come with tracking information. Please note, delivery times may vary due to carrier delays.

Domestic & International Shipping

Domestic shipping is available within the USA. Estimated delivery times vary by shipping method chosen.
For international shipping, additional customs fees, taxes, or duties may apply in the destination country. We are not responsible for these fees.

Lost or Stolen Packages

Exotic Skincare LLC is not liable for packages lost or stolen after delivery confirmation. Ensure the shipping address provided is secure and accurate.

Returns

We accept returns within 7 days of the delivery date.
Items must be unused and in the same condition as received. Please retain the original packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 14 days.
Note that there is an automatic 20% restocking fee (with a maximum of $15) that will be deducted from your refund. This will cover shipping & handling fees.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately to arrange a return or exchange.

Contact Information

If you have any questions or need assistance regarding our shipping, returns, or refunds, please contact us at support@exoticskincare.online

Last Updated: 11/07/2023